Frequently Asked Questions

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Questions & Answers

Frequently Asked Questions

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Below you’ll find answers to some of the most frequently asked questions. If you don’t see your question, feel free to contact us directly at panachejewelry1@gmail.com

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About Panache

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PaNache is located in Prairieville, Louisiana, and has been providing customers with unique items since the summer of 1988. Our customers are located throughout the United States. All of us at PaNache are dedicated to providing you with great selections and quality customer service.

We sell affordable reproductions of popular designs. Our products are NOT stamped with the designer’s logo nor do they come in a logo box.

About Our Website

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Although certain classic jewelry never goes out of style, we attend the market in the spring, summer, and fall.

Our manufacturers are constantly informing us of their latest designs and jewelry trends.

To avoid missing the latest trends, you should check back with panachedesignerjewelry.com frequently.

You are creating an account that only you may access. You may access your account by using your email address and the password that you have created. You will also be notified of special savings, new items, and upcoming shows.

  1. Click the “My Account” link at the top right side of our site.
  2. Enter your email address.
  3. Select ” I am a new customer”

Simply follow the prompts to complete setting up your account.

Your information is NEVER sold to any other company and is kept completely private.

Please view our “Security and Privacy Policy” for more information.

Click the “My Account” link at the top right side of our site.

You may change information about your Orders, Personal Information, and Payment Settings.

Select items you wish to change then follow the prompts.

On the Login screen, you will see a link that says “Forgot your password?” Click on the link and follow the prompts. An email will be sent to you with your password.

Click the “My Account” link at the top right side of our site. Under Personal Information, click on the link “Change email address, or password”. Then follow the prompts.

The items on our online store are separated into categories to help simplify your shopping experience. You can select a specific category from the top or bottom of the screen or a sub-category on the left. When in the Product Detail, Click on the item’s picture to view a larger version and detailed information.

QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword or item number into the SEARCH box to quickly find a specific product.

If you have trouble locating a product, please call us at 316-684-1468 or email at customerservice@panachedesignerjewelry.com.

Click the “My Account” link at the top right side of our site to view the orders you have placed.

Click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or shipped, the order is no longer editable.

Yes. You can add items to your Wish List when viewing the product details on our website.

You may view your Wish List by clicking the “My Account” link at the top right side of our site. Select the “View my Wish List” Option

When you make a credit card purchase from panachedesignerjewelry.com, your credit card and personal information are protected. All online transactions are processed through a secured server using Security Socket Layer (SSL) encryption. If you do not feel comfortable making a purchase online, feel free to place an order by contacting us at 316-684-1468. We do not sell our customer lists.

See our Security and Privacy Policy for more detailed information.

Purchases

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Click the “My Account” link at the top right side of our site to view the orders you have placed.

Click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or shipped, the order is no longer editable.

A situation may arise when an item will show to be available online when it is temporarily out of stock. We will notify you via e-mail within 24 hours of the placement of your order if an item is not available. This is considered a backorder. We will order the item from our manufacturer.

Once the item has been received by panachedesignerjewelry.com and is ready for shipment, we will charge your credit card then send it to you.

There is no minimum purchase requirement.

At panachedesignerjewelry.com we use two levels of pricing: online customer and preferred customer.

  • Online customers receive 50% off the retail price.
  • Preferred customers receive more than 50% off the retail price.

To qualify as a preferred customer you must own your own business and purchase our jewelry for reselling. This type of customer receives the largest discount off our retail price. We will need a copy of your sales tax permit along with other pertinent information. Call us at 316-684-1468 to receive our Preferred Customer Request.

All preferred customer requests must be approved by PaNache. You will need to make an initial minimum purchase of $500 using the preferred customer pricing.

If you are a preferred customer and are able to attend one of our trade shows be sure you let us know you are a preferred customer so you will receive preferred pricing whether shopping online or at a show.

We charge sales tax on all orders according to the current sales tax laws.

Click the “My Account” link at the top right side of our site. Select the “Print Invoice” option.

Your credit card will be charged when your order is shipped.

Once your return has been received and validated at PaNache, your refund will be processed in the original form of payment within 1-3 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note your financial institution may require additional days to process and post this transaction to your account once they have received the information from PaNache. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.

panachedesignerjewelry.com has created a privacy policy to demonstrate our firm commitment to your privacy. Our site uses a shopping cart for our customers to purchase high-end fashion jewelry. We collect customer information from our shopping cart and at registration. We collect contact, financial and demographic information. This information is not made available to anyone for any reason other than the processing of an order. See our Security and Privacy Policy for more detailed information.

We do not offer any type of gift wrapping services or boxes. We try to keep our prices as low as we can, we are unable to offer this service.

Yes, we offer Gift Certificates.

All of our categories contain an item to purchase Gift Certificates. Click on the item and follow the prompts when you add it to your Shopping Cart.

If you receive your gift certificate by email, simply click on the link on the certificate.

If you receive your Gift Certificate by mail, visit our website at panachdesignerjewelry.com and click the “My Account” link at the top right side of our site. Select the “Apply a gift certificate to your account” option.

It will ask you to enter the Gift Certificate number and amount. This will credit your PaNache website account. To view your balance click the “My Account” link at the top right side of our site. Select the “View gift certificate balance” option.

Your credit will apply to your next order.

When viewing the product details on our website, there are links to Email a Friend, Facebook, Twitter, Pinterest, more.

Buy your friends PaNache Jewelry!

We offer a 10% discount for the bridal party. Contact us at 316-684-1468 or email us at: customerservice@panachedesignerjewelry.com.

Yes. You can add items to your Wish List when viewing the product details on our website.

You may view your Wish List by clicking the “My Account” link at the top right side of our site. Select the “View my Wish List” Option

Refunds

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We want you to be absolutely satisfied with your jewelry purchase. If within 30 days of the shipment date, you are not completely satisfied, you may return it for an exchange, credit or refund. Contact us to obtain a Return Merchandise Authorization Number (RMA#). To obtain an RMA#, contact PaNache via email at customerservice@panachedesignerjewelry.com or by phone at 316-684-1468 and a number will be e-mailed to you.

See our Exchange/Credit/Refund Policy for more detailed information.

panachedesignerjewelry.com will refund original shipping charges on a return.

If within 30 days of the shipment date, you are not completely satisfied, you may return it for an exchange, credit, or refund. Contact us to obtain a Return Merchandise Authorization Number (RMA#). To obtain an RMA#, contact PaNache via email at customerservice@panachedesignerjewelry.com or by phone at 316-684-1468 and a number will be emailed to you.

All items must be returned in the original state they were received. Returns should be repacked in the original packing material then placed in a protective package. Do not bulk wrap or place all of the items in one bag or container inside the box. Each piece must be bagged or wrapped separately.
 
This will prevent the jewelry from being damaged in shipping. Jewelry that is received scratched or marred will not be accepted for exchange, credit, or return. Each item must be protected in the same manner as it was received.
See our Exchange/Credit/Refund Policy for more detailed information.

Once your return has been received and validated at PaNache, your refund will be processed in the original form of payment within 1-3 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note your financial institution may require additional days to process and post this transaction to your account once they have received the information from PaNache. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.

Please contact us at 316-684-1468 for a Return Merchandise Authorization (RMA) #. If you have access to the original invoice this would help expedite the return process. Exchanges, credits, or refunds will only be given to the person who originally purchased the item.

See our Exchange/Credit/Refund Policy for more detailed information.

Shipping

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Our shipping costs are determined by the dollar amount of the order. Gift Certificates will not be charged shipping costs.

If you order totals:

Up to $15.00 …………………….. Add $5.95

$15.01-$30.00 ………………….. Add $6.95

$30.01-$60.00 ………………….. Add $8.95

$60.01-$90.00 ………………….. Add $10.95

$90.01-$125.00 ………………… Add $12.95

$125.01-$150.00 ………………. Add $14.95

$150.01-$200.00 ………………. Add $17.95

Over $200.00 ……………………. Add $19.95

Click the “My Account” link at the top right side of our site to check your order status.

All orders are shipped United States Postal Service (USPS) 2-3 day Priority Mail.

Most orders are guaranteed to leave our warehouse within 1-3 business days from receipt of payment.

panachedesignerjewelry.com will refund original shipping charges on a return.

Miscellaneous

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Yes, we offer Gift Certificates.

All of our categories contain an item to purchase Gift Certificates. Click on the item and follow the prompts when you add it to your Shopping Cart.

If you receive your gift certificate by email, simply click on the link on the certificate.

If you receive your Gift Certificate by mail, visit our website at panachdesignerjewelry.com and click the “My Account” link at the top right side of our site. Select the “Apply a gift certificate to your account” option.

It will ask you to enter the Gift Certificate number and amount. This will credit your PaNache website account. To view your balance click the “My Account” link at the top right side of our site. Select the “View gift certificate balance” option.

Your credit will apply to your next order.

When viewing the product details on our website, there are links to Email a Friend, Facebook, Twitter, Pinterest, more.

Buy your friends PaNache Jewelry!

We offer a 10% discount for the bridal party. Contact us at 316-684-1468 or email us at: customerservice@panachedesignerjewelry.com.

See How to Care for Your Costume Jewelry

Website – Contact Us
Postal Address
Panache
40435 Mignon Ave.
Prairieville, LA 70769
Phone
Email
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